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Privacy Policy

1. Controller


The controller responsible for processing your personal data is:
Social Ecosystems AG
Hönggerstrasse 40

8037 Zurich 

Switzerland 

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2. Data Collected


We collect and process the following data via this form:

  • Name

  • Company name

  • Email address

  • Country

  • Monthly order volume (optional)

  • Fulfillment needs (optional)

  • Other voluntary information

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3. Purpose of Processing


We use this data to:

  • Contact you regarding our services

  • Prepare a custom offer for you

  • Improve our services

  • (Optional, if you add newsletter opt-in) Send you occasional updates or news about Smoasters

 

4. Legal Basis


Processing your data is based on Art. 6(1)(b) GDPR (pre-contractual measures) and Art. 6(1)(f) GDPR (legitimate interest in responding to inquiries).

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5. Sharing of Data


Your data will not be shared with third parties without your consent, except:

  • IT service providers supporting our systems

  • Legal obligations (e.g. tax authorities)

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6. Data Retention


We retain your data for as long as necessary to fulfill the purpose stated above or until you request deletion.

 

7. Your Rights


You have the right to request:

  • Access to your data

  • Correction of incorrect data

  • Deletion of your data

  • Restriction of processing

  • Objection to processing

Please contact us at [email address] for any data privacy inquiries.

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8. Updates to this Privacy Policy


We may update this Privacy Policy from time to time. The latest version will always be published on our website.

Terms of Use

1. Scope of Application


These Terms & Conditions apply to all services provided under the brand Smoasters, operated by Social Ecosystems AG, to its business clients (coffee roasters, coffee equipment manufacturers, or other companies).
By submitting this form, you express your interest in Smoasters fulfillment services and agree to be contacted by Social Ecosystems AG.

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2. Nature of Services


Smoasters offers warehousing, fulfillment, and logistics services for coffee equipment and related products on behalf of its clients.
All contracts are concluded individually and require a separate Service Agreement with Social Ecosystems AG.
Submitting this form does not constitute a binding service contract.

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3. Pricing and Payments


Pricing for services (e.g. pick & pack fee, storage fees, shipping fees) will be quoted individually and agreed in writing in the final Service Agreement.

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4. Intellectual Property


All content, trademarks, and materials on Smoasters.com or shared during the onboarding process remain the intellectual property of Social Ecosystems AG or their respective owners.

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5. Limitation of Liability


Social Ecosystems AG is not liable for:

  • Any losses resulting from incorrect product information provided by the client

  • Delays caused by third-party shipping providers (e.g. DHL)

  • Customs clearance delays outside our control

Social Ecosystems AG’s liability in any case is limited to the amount of the fees paid for the respective services.

 

6. Applicable Law & Jurisdiction


These Terms & Conditions are governed by Swiss law.
Place of jurisdiction is Zurich.

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7. Changes to Terms


Social Ecosystems AG reserves the right to amend these Terms & Conditions at any time.

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